Privacy Policy

This is the privacy statement of NamVendors operated under Fusiondepot Trading Cc. In this document,  “we or us” refer to NamVendors.

We are a company number Cc 2024/009163 registered in Namibia. At NamVendors, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make purchases on our website.  For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, vendor, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Our policy complies with the Namibain law [ and the laws of all jurisdictions of which we are aware]. If you think our policy falls short of your expectations or that we are failing to abide to our policy, do tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

  1. Information We Collect:

We collect the following personal information when you interact with our website:

  • Personal Identification Information: Name, identification numbers, email address, phone number, and billing and shipping addresses.
  • Payment Information: Credit/debit card details, payment methods, and other transaction-related details processed through a secure payment gateway.
  • Order Information: Details of the products you purchase, order number, and any special requests.
  • Technical Data: IP address, browser type, device type, and browsing history, geographic location.
  • Cookies and Tracking Technologies: We use cookies to improve your browsing experience and to analyse website traffic.
  • Details of how you interact with our platform and the goods and services offered on it are examples of this information.

Payments on the platform are processed securely through authorized payment channels. NamVendors does not store or access sensitive banking credentials, and staff or contractors have no access to this information.

In addition, we collect statistical data about the Platform and its visitors, such as browser software, operating system, and hardware and software characteristics. This data is used for internal analytics and to improve the quality and relevance of our Platform. Cookies and other tracking technologies may be used to gather some of this information, as detailed below in our Privacy Policy section 6.

  • How we use your information:

When we obtain your information from you specifically to enable you to buy a service offered on our website by some other person, we assume that in giving us your information, you are also permitting us to pass it to the relevant person to fulfil your purchase. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. We use your personal information for the following purposes:

  • Order Fulfillment:  We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payment, fulfil your orders, deliver products, provide order status updates, or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account
  • Payment Processing: To securely process payments through our trusted and secure payment channels.
  • Customer Support & Service Improvement: To respond to your queries, resolve issues, and enhance customer service. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
  • Marketing & Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message (only if you have opted in) or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Site Improvement: To analyze site usage and improve our services, products, and website functionality.
  • Fraud Prevention: To protect our customers and business from fraud and other malicious activities. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

  • How we protect your information:

We are committed to safeguarding your personal information, especially sensitive payment details. Here’s how we ensure your data is secure:

Secure Payment Processing: All buyer payments are processed through trusted third-party payment channels using industry-standard encryption. Your full card details, including CVV and PINs, are never stored on our servers and are not visible to our staff. For returning buyers, only encrypted payment tokens or references may be retained to make future purchases easier and to help prevent fraud.

  • Data Encryption: All sensitive information transmitted during checkout, including contact and shipping details, is encrypted using Secure Socket Layer (SSL) technology. You can verify SSL is active by checking for a padlock icon in your browser’s URL bar.
  • Access Control: Only authorized personnel have access to essential customer and vendor information (e.g., order details, shipping address, vendor banking details required for settlements) on a need-to-know basis for order processing and customer service. Full payment credentials are never accessible. At no point do our staff, including the store owner, have access to your full payment details, such as CVV, PINs, or full credit/debit card numbers.
  • Regular Security Audits: We conduct regular security checks and audits to ensure our systems comply with the latest security standards and best practices.
  • Sharing your information:

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Payment processors, delivery companies, and other third parties who assist us in operating our business.
  • Compliance with Laws: When required by law or legal processes to protect our rights or respond to legal requests.
  • Business Transfers: In case of a merger, sale, or transfer of business assets, your information may be transferred as part of the business.

Information you post on our website:

Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

  • Your rights:

As a customer, you have the right to:

  • Access Your Data: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
  • Deletion: Request deletion of your personal information, subject to legal requirements.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Section  Cookies and tracking technology:

Our website uses cookies and similar tracking technologies to enhance your browsing and shopping experience. We may automatically collect certain information about your interaction with the Services (“Usage Data”). This may include details about how you access and use the Site or your account, such as device information, browser type, network connection details, IP address, and other data related to your interaction with the Services.

We use cookies, pixels, and similar technologies (“Cookies”) for purposes such as enabling website functionality, improving performance, analyzing usage patterns, and personalizing your experience. You may choose to disable cookies through your browser settings; however, doing so may affect the functionality or availability of certain features on the website.

  • Children’s privacy:

We do not market our products or services to children. While some products and services on our website may be intended for use by children, they are only available for purchase by adults. If you are under the age of 18, you may not use this site or make any purchases.

  • Job application and employment:

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant for employment. After your employment has ended we will keep your file for six years before destroying or deleting it.

  • Vendors & Affiliate information:

This is information given to us by you in your capacity as a vendor, an affiliate of us or a customer or client of ours. We collect information necessary to manage your account, process payouts, and maintain the integrity of our marketplace.  This information may include your name, email, business details, bank account information, and transaction history. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your name and URL of your affiliate connection to other affiliate and to any other person or organization, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

  1. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us gain through the same details provided below.

  1. Compliance with the law

This confidentiality policy has been complied so as to comply with the applicable laws of Namibia and the jurisdictions in which we currently operate. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

  1. International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

  1. Changes to this privacy policy:

We reserve the right to update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

Contact Us:

If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us: